PRIVACY POLICY FOR RAGAAS.APP

Last Updated: March 28, 2025

 Introduction

This Privacy Policy explains how Ever Diligent Consulting, LLC ("we," "us," or "our") collects, uses, stores, protects, and shares the personal information of users ("you" or "users") of our RAGaaS.app service ("Service"), a Retrieval-Augmented Generation as a Service software application. By accessing or using RAGaaS.app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

 Definitions

"Personal Information" refers to any information that identifies or can be used to identify an individual.

"Service" refers to the RAGaaS.app application provided by Ever Diligent Consulting, LLC.

"User" refers to any individual or entity that accesses or uses the Service.

"Content" refers to any data, text, files, information, software, graphics, or materials that users submit, upload, or transmit through the Service.

 Information We Collect

We collect several types of information from and about users of our Service:

 Personal Information Provided by You

- Account information (name, email address, username, password)

- Contact information (phone number, address, billing information)

- Payment information (credit card details, billing address)

- Profile information (profile picture, job title, company name)

- Content you upload to the Service (documents, queries, feedback)[1][5]

 Information We Collect Automatically

- Usage data (how you interact with our Service)

- Device information (IP address, browser type, operating system)

- Location information (based on IP address)

- Log data (access times, pages viewed, time spent on pages)

- Performance data (crash reports, system activity)

 Information From Third Parties

- Information from other services you connect to RAGaaS.app

- Information from business partners, vendors, and other third parties

 How We Collect Your Information

We collect information in the following ways:

- Directly from you when you register for an account, submit content, or communicate with us

- Automatically as you navigate through and use our Service

- From third-party services and partners with your consent

 How We Use Your Information

We use the information we collect for various purposes:

- To provide, maintain, and improve our Service

- To process your transactions and manage your account

- To respond to your inquiries and provide customer support

- To send you technical notices, updates, and security alerts

- To monitor and analyze usage patterns and trends

- To develop new products, services, and features

- To prevent fraud and enhance security

- To comply with legal obligations

 Legal Basis for Processing

If you are located in the European Economic Area (EEA), we collect and process your personal information based on one or more of the following legal grounds:

- Performance of a contract (to provide you with the Service)

- Your consent

- Legitimate interests

- Compliance with legal obligations

 Data Sharing and Disclosure

We may share your personal information with:

 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf to help us provide and improve our Service.

 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

 Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

 Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

 For Users in the European Economic Area (EEA)

- Right to access your personal information

- Right to rectify inaccurate or incomplete information

- Right to erasure (the "right to be forgotten")

- Right to restrict processing of your information

- Right to data portability

- Right to object to processing

- Right to withdraw consent

- Right to lodge a complaint with a supervisory authority

 For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to:

- Know what personal information we collect, use, disclose, and sell

- Request deletion of your personal information

- Opt-out of the sale of your personal information

- Non-discrimination for exercising your rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activities on our Service. Cookies are small data files stored on your device that help us improve our Service and your experience, see which areas and features are popular, and count visits.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of our Service.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

 International Data Transfers

We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your country.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.

 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact Ever Diligent Consulting, LLC  

Https://everdiligentconsulting.com  

By using RAGaaS.app, you acknowledge that you have read this Privacy Policy, understand it, and agree to be bound by it.